Team Member

Team Member

Gurugram, India

Job number: 18021912

Back to job search results

Apply Now for this job >


Overview (Bank of America overview, BA Continuum India overview, Business Overview)

Bank of America is one of the world’s largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide.

We’re committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.


Process Overview

Wire Implementation (earlier Phone Doc Support) is a part of Global Payments Operations (GPO) vertical. This process is responsible to establish and maintain the commercial and consumer customer base on the various wire transfer system data bases. This includes the customer relationship, as well as the wire transfer products they subscribe to such as Telephone (PIN), Repetitive, Standing Order and Drawdown. This unit is also responsible to review the Telephone Wire Transfer.

The Process is divided in three segments – Doc Review, Doc Processing and Doc Verification.

Operation sites at Scranton, Hyderabad and Gurgaon.

Maker – Checker procedure in place for all the transactions processed

Emailing and online conversation with Middle Office and Front Office Implementation Advisors

Bank representatives are an integral part.


Job Description

The associate will report to an FLM and will be working as an Individual Contributor (IC)

The associate will be responsible for facilitating enquiries made by fulfillment teams (GWBO) for BOA customers/clients

Must understand, interpret and execute the instructions mentioned in the request form

Must be able to handle regular conversations through emails & online chats with Implementation Advisors (MOIA’s – BACI and FOIA’s- US)

Deliver with accuracy and timeliness

Deliver and manage individual targets and contribute towards process metrics

Understand, interpret process procedures and regulations;


Responsibilities

The associate will report to an FLM and will be working as an Individual Contributor (IC)

The associate will be responsible for facilitating enquiries made by fulfillment teams (GWBO) for BOA customers/clients

Must understand, interpret and execute the instructions mentioned in the request form

Must be able to handle regular conversations through emails & online chats with Implementation Advisors (MOIA’s – BACI and FOIA’s- US)

Deliver with accuracy and timeliness

Deliver and manage individual targets and contribute towards process metrics

Understand, interpret process procedures and regulations;


Requirements
*


  • Education
    *:-Graduation/ Post Graduation

  • Certifications If Any:- N/A

  • Experience Range*:-
    12-24 months of work experience in any field

  • Mandatory skills*:-
  • Average communication skills

    Excellent typing speed

    Strong attention to detail and ability to work both independently as well as part of team


  • Desired skills*:-
  • Willingness to learn and adapt to changes


Work Timings
*

10:30 AM IST to 05:30


Job Location
*

Gurugram

1

Posting Date: 03/05/2018

Location:
Gurugram, , DLF Cyber City Cyber Green ,

  • India
Apply for this job Apply via LinkedIn
Share this job
Company Information
  • Total Jobs: 28 Jobs
  • Location
Connect with us
Contact Us
You accept our Terms and Conditions
Jobsmonster white logo

JobsMonster is an online Job board primarily focus on Indian job seekers. We brings together best jobs opportunities for candidates.

Contact Us

JobsMonster
[email protected]
jobsmonster.in