Overview

Technical Support Engineer (ASE) Job at Fortinet – in Fortinet –

Job Description

Position overview and Job Responsibilities:
Providing technical support to Fortinet customers

Collection, analysis and change recommendations of configuration

Collection and analysis of customer network information as well as of packet tracing

Recommending corrective actions based on gathered data and its analysis

Running real-time phone or remote access sessions with customers

Requirements:
5 to 8 years relevant experience in networking or security

Good knowledge of OSI model and TCP/IP protocol

Administrative knowledge of Windows, Unix or Linux

Proficient spoken and written English

Positive, communicative and customer oriented attitude

Desired:
Having any of industry certificates (FCNSA, CCNA)

Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)

Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)

Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)

Knowledge of database maintenance and SQL

About Company

Company: Fortinet –

Company Location:  Fortinet –

Job Category: IT Jobs, Information Technology Jobs, Telecommounication Jobs

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