Technical Support Job at Thinkrace in Mumbai, Maharashtra

Job Description

Job Description

ThinkRace is looking forTechnical support to join our growing team. As a Technical support, you will have the opportunity to talk to our distributors/partners or customers in different countries.

As aTechnical support, you will take on challenges in areas that may include:

Be a subject matter expert for ThinkRaceGPS tracker, Fitness tracker, OBD Tracker, Asset Tracker products, including the hardware, firmware, app and interactive features

Independently provide guidance to product owners, marketing teams, and executives regarding how customers will react and how the business will be impacted by the design of a given product or feature

Manage prioritization and resolution of customer-facing issues with our internal team on judgment and expertise, including filing detailed bug reports

Maintain documentation of current and emerging issues, including handling process and proper troubleshooting, and communicate updates about the resolution of these issues

Some international travel required – up to 5-10{f5d09895ed585f0f6dac9eff3cef3339ca74ea5887054d0968992e31e9035951} annually

2+ years of experience working in a technical customer support environment, including experience working directly with product and engineering teams

1+ years of hands-on experience with CRM software, especially SugarCRM

Previous experience building or supporting connected devices, especially gps tracker, wearable, fitness trackers, smartphones, or related technology

Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

Excellent communication skills and high emotional intelligence

Personal interest in consumer electronics

Bachelor’s degree or higher preferred

Working location:
Noida, Mumbai (India)

Shenzhen (China)



About Company

Company: Thinkrace

Company Location:  Mumbai, Maharashtra

Job Category: Engineering Jobs, Mechnical Jobs, Electrical Jobs

About Thinkrace