Systems & Infrastructure Engineer – Patching Job at Alphaserve Technologies Bengaluru, Karnataka

Job Description

About us

Alphaserve Technologies® is a global provider of digital IT services to law firms, financial firms and other markets including media, government and health care. A privately held firm of technology and business professionals serving clients in 300 cities and 38 countries, Alphaserve offers services focused on emerging digital technologies (AI, machine learning, automation, application development and security) as well as infrastructure technologies (cloud and lights-on smartsourcing).

Alphaserve IT Technologies has an immediate opening for a L2 Patching Engineer. The L2 Patching Engineer will work on incidents and requests related to patching. They will be focus on patching both Windows and Linux-based operating systems, and other technologies. The successful candidate should be a self-starter, must be comfortable working in a very fast paced, busy environment in the rapidly growing IT services industry.

Experience • Candidate should have 5-8 years of total experience in technology

  • Minimum 3 years patching
  • Windows server 2008/2012 administrator
  • Working Experience on at least one of the following patching solutions: Ivanti Landesk Pro, SCCM, Altiris
  • Knowldge on Windows Server Update Services (WSUS)
  • Knowledge on Microsoft Cluster patching process, Microsoft Exchange server patching and Microsoft SQL server patching
  • Knowledge on VMware and ESX server infrastructure
  • Troubleshooting patching failures, boot issues, disk space issues
  • Should have Knowledge on Active Directory and Group Policy
  • Knowledge on Linux will be desirable
  • Knowledge on Storage technologies and server hardware is desirable
  • Experience with one of following ITSM Platforms is preferred: ServiceNow (preferred), ConnectWise, Remedy, HP
  • Ability to document existing and new environments
  • Ability to work on multiple programs simultaneously, with strong ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
  • Strong ability to understand client and management expectations and to resolve issues that may affect delivery
  • Evaluate and improve on operational process, procedure manuals, and documentation

Required Skills:

  • Experience with patching technologies and methodologies
  • Strong verbal and written communication skills
  • Excellent organizational and interpersonal skills
  • Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutions
  • Ability to work independently
  • Strong analytical ability, judgment and problem solving techniques with attention to detail
  • Intuitive Problem Solving and have strong decision making skills
  • Strong ability to work with teams that are geographically distributed and work across different time zones
  • Have the comfort and professionalism working with persons at all levels of the organization
  • Should be organized, motivated, self-driven and quick learner
  • Proven track record in meeting aggressive schedules and deadlines

Job Responsibility:

  • Work on patching and update requests
  • Orchestrate and coordinate patching activities, including device migrations in VMware and Exchange, backup and SQL verification, and other activities relate to preparing an environment.
  • Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks
  • Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues
  • Create reports on capacity and compliance for patching
  • Document client’s storage environments
  • Work on P1/2 incidents as required
  • Develop internal SOPs and standards for patching operations • Timely compile specific reports based on different metrics if required

Subject to review for purposes for ADAAA Alphaserve Technologies is committed to Equal Employment Opportunities

About Company

Company: Alphaserve Technologies

Company Location:  Bengaluru, Karnataka

Job Category: Healthcare Jobs, Health & Medicine Jobs, Pharamceutical Jobs, Nusring Jobs

About Alphaserve Technologies