Service Delivery Manager Job at Foresight Group International AG Noida, Uttar Pradesh

Job Description

Location Noida

Country India

Job Type Full-Time Regular

Job Description

Job Duties

Key components of the responsibilities are as mentioned below:

Responsible for remote & onsite IT Application Managed Services, working in global culture and managing multiple teams in various technical domains to meet defined SLAs, collaboration with practices and stakeholders

Day to day queue management, focused on aging of tickets and trends, consolidation at H&MS level for all reports and operational metrics

Productivity improvement on repeatable tasks, process improvement and Escalation management, tracking and reporting

Preparing and publishing snapshots / dashboards on key performance indicators on account health and individual performance in team

Good exposure and experience of managing client engagement & communication, presenting solutions, engagement of business stakeholders for developing & delivering business solutions

Responsible for people development including ongoing training, skill building, deployment and career growth

Education & Other Qualifications

Bachelor’s or Master’s degree from reputed Institute/University

Exposure into various SDLC models and Software Test life cycle


ITIL V2 / V3 Foundation or above certification

10 + years of experience in IT Infrastructure and Application Managed Services, handling multiple customers in a middle management position

Should possess excellent communication skills, inter personal skills, people /t eam management & strong leadership skills

Experience in understanding business requirements of an organization and aligning delivery to meet the business objectives

Should have experience in designing and implementing quality procedures, process & documentation methodology

Good exposure to IT Infrastructure management tools & technologies g. ITSM tools and strong understanding of Incident management, configuration management, Problem Management, Service Requests, Change management, capacity planning and service level monitoring

Should have wide cultural exposure in managing complex customer interactions & ability to drive results in ambiguous situations

Knowledge of following would be added advantage

Pharmaceutical / Life Sciences/ Drug Safety domain and products

PMP and/or PRINCE 2 certification is desirable

Understanding of upcoming technologies in Cloud Computing, Desktop Virtualization, Server Virtualization products & IT security

Company: Foresight Group International AG

Company Location:  Noida, Uttar Pradesh

Job Category: Accounts Jobs, Accounting Jobs, Audit & Accounts

About Foresight Group International AG