Front office Duty Manager Job at Marg Hospitality – in Kerala
Schedule the front office staffs and supervises workload during shifts.
Maintains the master key control.
Verifies that accurate room status information is maintained and is properly communicated.
Quickly resolves guest problems with efficiency and courtesy
Evaluates the job performances of the front office employees
Maintains a healthy work relationship and ongoing communications with all departments
Receives information from the previous shift manager and passes on pertinent details to the incoming manager.
Checks cashiers in and out and verifies banks and deposits at the end of each shift and enforces all cash-handling, check-cashing, and credit policies.
Ensures the wearing of proper uniform at all times and requires all front office employees to wear proper uniforms at all times.
Review Front office log book and Guest feedback forms on a daily basis and maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Upholds the hotel’s commitment to hospitality.
Essentials: You need to have a well-developed communication and customer relations skills and should be highly organized, result oriented carrying the ability to work well under pressure.
Education: Graduates bachelor degree and/or Diploma in Hospitality Management or other related fields. Computer Knowledge and experience in IDS software along with MS Office Program.
Company: Marg Hospitality –
Company Location: Kerala