EDI Product Support Analyst- India Job at athenahealth Chennai, Tamil Nadu
EDI Product Support Analyst- India
We are looking for EDI Product Support Analyst to join our Integration Services Operations team. Your Job will be responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network or ‘backbone’. But enough about us, let’s talk about you.
You are an excellent communicator with strong technical support experience. You will maintain relationships with interface vendors and work on production support tasks as assigned and will actively collaborate with internal teams across different geographies within athena as and when required.
The Team: EDI Product Support team is responsible for maintaining, managing and supporting our national, cloud-based network leveraged by tens of thousands of providers to deliver the right information, at the right time, to the right place in the health care supply chain to coordinate care and improve healthcare. The team provides coordination and technical guidance for all technical Support activities ensuring our client needs are satisfied by constructing strong business relationships between colleagues across Integration Services and athenahealth, managing these partnerships to ensure outstanding client satisfaction.
Analyzing and working on EDI-related work queues, including lab result interfaces, imaging report interfaces, clinical document interfaces, patient demographic interfaces;
Communicating with labs, hospitals, IT vendors, pharmacies and athenahealth stakeholders to convey interface status and timelines;
Managing a high volume of tasks and maintain priorities
Graduate in engineering, science, or commerce stream
Fluency in both spoken and written English
Willingness and ability to work flexible hours to ensure substantial overlap with US-based teams (Morning/Afternoon/Evening) shift timings
Our Mission: To unleash our collective potential to transform healthcare.
Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have two other India locations in Bengaluru and Pune .
Our Culture: If you crave transparency, innovation and the ability to make an impact, you’ve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.
Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces.
Company Location: Chennai, Tamil Nadu